Introduction
This Privacy Policy describes how Lion TC Team collects, uses, stores, and protects your personal information when you use our services, visit our website, or interact with us through various channels including SMS/text messaging.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect several types of information to provide and improve our services:
Personal Information
When you contact us, sign up for our services, or submit a form on our website, we may collect:
•Name (first and last)
•Email address
•Phone number
•Mailing address
•Company name (if applicable)
•Real estate transaction details (property addresses, closing dates, etc.)
•Any other information you voluntarily provide
Usage Information
We may automatically collect information about how you access and use our website, including:
•IP address
•Browser type and version
•Pages visited and time spent
•Referring website
•Device information
How We Use Your Information
We use the information we collect for the following purposes:
•To provide transaction coordination services and fulfill your requests
•To communicate with you about your real estate transactions, deadlines, and milestones
•To send notifications via email, phone, or SMS (with your consent) regarding document signings, escrow updates, and closing confirmations
•To coordinate with real estate agents, title companies, and other parties involved in your transaction
•To improve our services and develop new features
•To comply with legal obligations and protect our rights
•To prevent fraud and ensure security
SMS/Text Messaging Program
Consent and Opt-In
If you provide your phone number and consent to receive SMS notifications, you agree to receive text messages from Lion TC Team. Consent is not a condition of purchase or use of our services. You may opt in to SMS communications through:
•Checking an optional consent box on our website contact form at https://liontcteam.com/
•Signing a service agreement that includes SMS consent
•Providing verbal consent during onboarding
What We Send
SMS messages may include:
•Transaction status updates
•Document signing reminders
•Escrow milestone notifications
•Closing date confirmations
•Important alerts regarding your real estate transaction
•Responses to your inquiries
Message Frequency
Message frequency varies based on your transaction activity. You may receive anywhere from occasional messages to several per week during active transaction periods. Typical frequency: 2-10 messages per transaction.
Costs
Message and data rates may apply. Standard text messaging rates from your mobile carrier will apply to all SMS messages sent and received. Please contact your mobile carrier for details about your messaging plan.
Opt-Out Instructions
You can cancel SMS notifications at any time by:
•Replying STOP to any text message you receive from us
•Contacting us directly via email at [email protected] or phone
•Requesting opt-out through your transaction coordinator
After you send STOP, we will send you a confirmation message to confirm your opt-out. You will no longer receive SMS messages from us unless you opt back in.
Help Instructions
If you need assistance or have questions about our SMS program:
•Reply HELP to any text message for more information
•Contact [email protected]
•Call us at (714 ) 640-7467
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Supported Carriers
Our SMS program is supported by all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. For questions about your text plan or data plan, contact your wireless provider.
SMS Data Privacy and Sharing
No Third-Party Sharing for Marketing
We do not share, sell, or rent your mobile phone number or SMS opt-in data to third parties for their marketing or promotional purposes.
Permitted Sharing
We may share your information with:
•Service providers and subcontractors who assist us in delivering transaction coordination services (e.g., SMS platform providers, document management systems, customer service tools)
•Transaction parties including real estate agents, brokers, title companies, escrow officers, and lenders as necessary to complete your transaction
•Legal and regulatory authorities when required by law or to protect our rights
•Business partners only with your explicit consent
Data Retention
We retain your SMS opt-in data and message history only as long as necessary to provide our services and comply with legal obligations. Transaction-related data is typically retained for 7 years per real estate industry standards. You may request deletion of your data at any time by contacting us.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
•With your consent – When you explicitly agree to share information
•Service providers – Third-party vendors who perform services on our behalf (e.g., document storage, SMS platforms, CRM systems)
•Transaction coordination – Real estate professionals and service providers involved in your transaction
•Legal requirements – When required by law, court order, or government regulation
•Business transfers – In connection with a merger, acquisition, or sale of assets
•Protection of rights – To protect our rights, property, safety, or that of our users
All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
•Encryption of sensitive data
•Secure servers and firewalls
•Access controls and authentication
•Regular security audits
•Secure file transfer protocols for transaction documents
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate.
Opt-Out of Communications
You may opt out of:
•Email communications by clicking the unsubscribe link in any email
•SMS messages by replying STOP to any text message
•Phone calls by requesting to be placed on our do-not-call list
Data Deletion
You may request deletion of your personal information, subject to legal and contractual obligations related to real estate transactions.
Do Not Track
We do not currently respond to "Do Not Track" signals from web browsers.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:
•Remember your preferences
•Analyze website traffic
•Improve functionality
•Track form submissions
You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
•Posting the updated policy on our website at https://liontcteam.com/privacy-policy
•Updating the "Last Updated" date at the top of this policy
•Sending you an email or SMS notification (if appropriate )
Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
For SMS-specific inquiries, reply HELP to any text message or contact us using the information above.
Compliance
This Privacy Policy complies with applicable laws and regulations including:
•Telephone Consumer Protection Act (TCPA )
•CAN-SPAM Act
•General Data Protection Regulation (GDPR) where applicable
•California Consumer Privacy Act (CCPA) where applicable
•A2P 10DLC Campaign Registry requirements
•Real Estate Settlement Procedures Act (RESPA)
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© 2025 - All Rights Reserved